Terms and Conditions for Nelson Shipping Containers LTD

1. Introduction

These Terms and Conditions apply to all customers who access our website, request quotations, communicate with us, purchase products, arrange delivery, or use any service provided by Nelson Shipping Containers LTD.

Please read these Terms carefully before placing an order. If you do not agree with these Terms, you should not use our website, submit an order, or purchase products from us.

These Terms should be read together with our Privacy Policy, Shipping Policy, Payment Policy, Sales Tax / VAT Policy, Refund Policy, Returns Policy, Warranty Policy, and any quote, invoice, order confirmation, or written agreement issued by Nelson Shipping Containers LTD.

2. Company Information

Nelson Shipping Containers LTD is a company registered in the United Kingdom. We supply shipping containers and related container products to consumers, businesses, farms, construction sites, schools, industrial customers, event companies, logistics businesses, and other customers across the UK.

3. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

• “Company”, “we”, “us”, or “our” means Nelson Shipping Containers LTD.
• “Customer”, “you”, or “your” means any person, business, or organisation using our website or buying from us.
• “Products” means shipping containers, storage containers, cabins, refrigerated containers, modified containers, container pools, accessories, and related goods.
• “Services” means quotations, delivery arrangements, modifications, customer support, and any related service we provide.
• “Order” means a confirmed purchase of products or services from Nelson Shipping Containers LTD.
• “Website” means any website operated by Nelson Shipping Containers LTD.
• “Consumer” means an individual purchasing for personal use and not mainly for business, trade, or profession.
• “Business Customer” means a customer purchasing for business, trade, commercial, agricultural, industrial, or professional use.

4. Products We Supply

Nelson Shipping Containers LTD supplies a wide range of container products and related solutions. Product availability may change depending on stock, size, condition, location, demand, supplier availability, and delivery requirements.

5. Website Use

You agree to use our website only for lawful purposes and in a way that does not damage, disrupt, overload, or impair the website or interfere with other users.

• You must not misuse our website by introducing viruses, malware, harmful code, or unauthorised access attempts.
• You must not copy, scrape, reproduce, or misuse website content without written permission.
• You must not submit false, misleading, fraudulent, abusive, or unlawful information through our website.
• You must not use our website to impersonate another person or organisation.

We reserve the right to restrict or block access to our website where misuse, suspicious activity, fraud, or unlawful behaviour is suspected.

6. Product Information and Images

We aim to provide accurate product descriptions, images, dimensions, condition information, specifications, and availability details. However, product images may be for illustration purposes only unless clearly stated otherwise in writing.

Used shipping containers may vary in colour, appearance, markings, dents, scratches, repairs, patches, surface rust, previous shipping labels, repainting, flooring condition, and cosmetic finish. Such cosmetic differences are normal for used containers and do not necessarily affect their practical storage use.

Customers should confirm any specific requirements before placing an order, including size, condition, colour, doors, access type, high cube requirements, refrigeration requirements, modifications, cabin layout, site access, and delivery needs.

7. Quotes and Pricing

Quotes are provided based on the information available at the time of enquiry. Prices may vary depending on container type, size, condition, modifications, location, delivery distance, site access, transport costs, currency value, fuel costs, VAT treatment, and stock availability.

• Quotes are not binding until accepted and confirmed in writing.
• Prices may change before order confirmation if stock, transport, supplier, tax, or currency conditions change.
• Any quotation validity period will be stated on the quote or invoice where applicable.
• Where no validity period is stated, quotes may be withdrawn or updated at any time before order confirmation.
• Errors or omissions in pricing, descriptions, or availability may be corrected before order acceptance.

8. VAT and Sales Tax

In the United Kingdom, the relevant transaction tax is normally Value Added Tax, known as VAT. Where VAT applies, it may be included in the price, added separately, or shown on your invoice or order confirmation.

If Nelson Shipping Containers LTD is VAT registered or legally required to charge VAT, VAT will be applied in accordance with applicable UK law. Customers should check the quote or invoice carefully to confirm whether prices are VAT inclusive, VAT exclusive, or outside the scope of VAT.

9. Orders and Acceptance

An order is only accepted when Nelson Shipping Containers LTD confirms acceptance in writing, issues an order confirmation, confirms payment, or begins processing the order. A quote, website listing, product page, email discussion, or invoice request does not automatically guarantee stock availability or order acceptance.

10. Payments

Payment must be made using an accepted payment method. Nelson Shipping Containers LTD currently accepts bank payments. Credit card payments may be accepted as an available payment option, but are currently unavailable unless we confirm otherwise in writing.

• Payment must be made to the account details shown on the official invoice or written payment instruction.
• Customers must use the correct invoice number or order reference when making payment.
• Orders may not be processed, reserved, modified, dispatched, or delivered until payment has cleared.
• We may request proof of payment before scheduling delivery.
• Incorrect, incomplete, delayed, or unmatched payments may delay order processing.

11. Delivery and Shipping

Nelson Shipping Containers LTD arranges container delivery throughout the United Kingdom. Delivery times are estimated based on availability, payment confirmation, location, delivery scheduling, site access, road conditions, and transport availability.

Our standard UK delivery timeframe is normally within 5–7 days maximum after order confirmation, payment clearance, and receipt of all required delivery details, unless otherwise agreed in writing.

A standard flat shipping fee may apply where stated. Delivery costs may change due to location, transport costs, fuel prices, remote areas, special delivery needs, ferry access, crane-assisted delivery, or other circumstances.

12. Site Access and Delivery Responsibilities

Customers are responsible for ensuring that the delivery site is safe, accessible, prepared, and suitable for the container and delivery vehicle.

Failed delivery caused by unsuitable access, unsafe ground, incorrect information, customer absence, blocked access, or inability to unload safely may result in additional charges for waiting time, re-delivery, transport, cancellation, or storage.

13. Risk and Ownership

Risk in the product passes to the customer once the product has been delivered to the agreed delivery address or agreed placement location, unless otherwise required by law.

Ownership of the product will only pass to the customer once full cleared payment has been received by Nelson Shipping Containers LTD. Until full payment is received, we may retain ownership of the product and may withhold delivery or further processing.

14. New, Used and Refurbished Container Conditions

Container condition varies depending on product type, age, previous use, grade, availability, and customer requirements.

Cosmetic wear on used containers does not automatically make the container defective. Customers should confirm any cosmetic, colour, grade, or condition expectations before order confirmation.

15. Modified Containers and Bespoke Orders

Modified containers, container cabins, site offices, refrigerated modifications, container pools, bespoke fabrications, custom paintwork, window installations, door installations, electrical fittings, insulation, partitions, roller shutters, and other custom works may be made to a customer’s specification.

Bespoke, personalised, modified, or made-to-order products may have different cancellation, return, refund, and delivery terms. Once modification work has started, cancellation or change requests may not be possible or may incur charges for labour, materials, administration, transport, and supplier costs already incurred.

16. Consumer Cancellation Rights

If you are a consumer purchasing online, by phone, by email, or otherwise at a distance, you may have the right to cancel certain orders within 14 days after delivery, subject to UK consumer law and any applicable exceptions.

The right to cancel may not apply, or may be limited, where products are made to your specification, personalised, modified, customised, specially ordered, or unsuitable for return because of their nature.

To request cancellation, contact us at sales@nscontainers.co.uk with your name, order details, delivery address, product information, and reason for contacting us.

17. Returns and Refunds

Returns and refunds are handled in accordance with UK consumer law, these Terms, and any relevant Refund Policy or Returns Policy issued by Nelson Shipping Containers LTD.

• Customers must contact us before returning any product.
• Containers must not be moved, altered, damaged, painted, modified, loaded, or resold before a return request is assessed.
• Customers may be responsible for return transport costs unless the product is faulty or otherwise required by law.
• Refunds may be reduced where the product has been used, damaged, altered, or handled beyond what is necessary to inspect it.
• Bespoke, modified, personalised, or made-to-order products may not be returnable unless faulty or not as described.

Refunds, where approved, will normally be processed using the original payment method unless otherwise agreed.

18. Faulty Goods and Customer Rights

Nothing in these Terms limits your statutory rights. Consumer customers have legal rights in relation to goods that are faulty, not as described, not of satisfactory quality, or not fit for purpose.

If you believe a product is faulty, damaged, or not as described, you must contact us as soon as possible with your order details, a written description of the issue, and clear photographs or videos where relevant.

We may request the opportunity to inspect the product or obtain evidence before deciding the appropriate remedy, which may include repair, replacement, refund, partial refund, or another remedy required by law.

19. Warranties

Any warranty provided with a product will be stated in writing on the product listing, quote, invoice, warranty document, or order confirmation. Warranty cover may vary depending on product type, condition, age, grade, and use.

Unless otherwise stated, warranties do not cover normal cosmetic wear, misuse, accidental damage, unauthorised modifications, poor site placement, unsuitable ground, corrosion caused by standing water, lack of maintenance, movement after delivery, third-party damage, or use outside the intended purpose.

20. Customer Responsibilities After Delivery

After delivery, customers are responsible for safe use, maintenance, insurance, security, planning permissions, ground preparation, access control, and compliance with any local rules or site requirements.

• Keep the container on firm and level ground.
• Check doors, locks, vents, seals, and drainage periodically.
• Avoid placing the container in standing water or unstable ground.
• Do not overload the container beyond safe use.
• Arrange suitable insurance where required.
• Check whether planning permission or site consent is required.

21. Business Customers

Where you purchase as a business customer, you confirm that you are buying for business, trade, commercial, agricultural, professional, or organisational purposes.

Business customers are responsible for checking product suitability before purchase. To the fullest extent permitted by law, our liability to business customers is limited to the price paid for the product or service giving rise to the claim.

22. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any rights that cannot be excluded under UK law.

Subject to the above, Nelson Shipping Containers LTD will not be liable for indirect, consequential, special, or business losses, including loss of profit, loss of revenue, loss of business, loss of opportunity, loss of goodwill, loss of data, or business interruption.

23. Force Majeure

Nelson Shipping Containers LTD will not be responsible for delays or failure to perform obligations caused by events outside our reasonable control. These may include severe weather, transport disruption, road closures, strikes, supplier delays, vehicle breakdown, fuel shortages, government restrictions, natural disasters, power failure, cyber incidents, accidents, or other unforeseen events.

Where such an event occurs, we will make reasonable efforts to update customers and resume performance as soon as reasonably possible.

24. Privacy and Data Protection

We handle personal information in accordance with our Privacy Policy and applicable UK data protection law. Personal information may be used to respond to enquiries, process orders, arrange delivery, manage payments, provide support, and meet legal obligations.

For more information about how we collect, use, store, and protect personal data, please review our Privacy Policy.

25. Intellectual Property

All website content, including text, images, graphics, branding, layout, icons, product descriptions, design elements, and other materials, is owned by or licensed to Nelson Shipping Containers LTD unless otherwise stated.

Customers and website visitors must not copy, reproduce, distribute, modify, publish, or use our content for commercial purposes without prior written permission.

26. Reviews, Testimonials and User Content

If you submit a review, testimonial, image, comment, or other content to Nelson Shipping Containers LTD, you grant us permission to use, display, reproduce, and publish that content for marketing, website, social media, and business purposes, unless you clearly request otherwise in writing.

You must not submit false, misleading, offensive, defamatory, unlawful, or third-party content without permission.

27. Complaints and Dispute Resolution

If you are unhappy with a product or service, please contact us as soon as possible so we can try to resolve the issue fairly and efficiently.

28. Changes to These Terms

Nelson Shipping Containers LTD may update these Terms and Conditions from time to time to reflect changes in our business, products, services, website, legal requirements, delivery processes, payment methods, or operating procedures.

The version of the Terms in force at the time your order is accepted will usually apply to that order unless a change is required by law.

29. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, that part will be treated as removed or limited to the minimum extent necessary. The remaining parts of these Terms will continue to apply.

30. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from these Terms, our website, products, services, orders, payments, or deliveries will be subject to the courts of England and Wales, except where consumer law gives you the right to bring proceedings elsewhere in the United Kingdom.