Return and Refund Policy for Miami Containers LLC

This Policy applies to eligible shipping containers and related products purchased directly from Miami Containers LLC through our website, by telephone, by email, through an invoice, or through another authorized sales channel.

It should be read together with our Terms and Conditions, Shipping Policy, Payment Policy, Sales Tax Policy, Privacy Policy, quotation, invoice, order confirmation, and any product-specific or custom-order terms.

Eligible products may be returned within 30 calendar days after delivery. A return request must be submitted before the return period expires.

A return request is considered submitted when Miami Containers LLC receives the customer’s written request at sales@miami-containers.com .

The request must identify the order and provide sufficient information for us to evaluate eligibility. Merely contacting a driver, depot, manufacturer, transporter, or other third party does not constitute a return request to Miami Containers LLC.

To qualify for consideration under this Policy, the product must normally meet all the following requirements:

Approval is not automatic merely because the request was submitted within 30 days. Every request is subject to product eligibility, inspection, exclusions, applicable law, and the terms of the original order.

Unless required by applicable law or caused by our failure to supply the agreed product, the following are generally not eligible for return:

To request a return, email sales@miami-containers.com within the 30-day return period.

Shipping containers require specialized transportation. Returns must be collected or transported using a provider and method approved by Miami Containers LLC.

Returned products are subject to inspection before a refund is approved. The inspection may consider:

We may request additional photographs, records, access to the product, an independent inspection, or other reasonable evidence before deciding a return or refund request.

If the returned product does not satisfy this Policy, we may refuse the return or reduce the refund by the lawful amount necessary to account for damage, missing components, cleaning, restoration, transportation, storage, diminished value, or other documented costs.

Once the returned product has been received or recovered, inspected, and approved, Miami Containers LLC will process the approved refund within 14 calendar days.

The 14-day period begins on the date we issue written confirmation that the return and refund have been approved. It does not begin when the customer first submits a return request.

Approved refunds will normally be sent to the original payment source. Because bank transfer is currently our accepted payment method, we may require verified bank-account details belonging to the original customer before issuing the refund.

Customers should inspect the product promptly after delivery and before loading, using, moving, painting, repairing, connecting, or modifying it.

Visible delivery damage, an incorrect product, or an alleged material defect should be reported as soon as reasonably possible to sales@miami-containers.com .

The report should contain:

• The customer’s name and order number.
• A detailed explanation of the concern.
• Clear photographs and, where useful, video evidence.
• A copy of any delivery receipt or inspection record.
• The date the issue was discovered.
• Confirmation that the product has not been altered.

Where a claim is verified, an appropriate remedy may include repair, replacement, price adjustment, authorized return, or refund, depending on the circumstances, commercial reasonableness, written warranty, and applicable law.

Cancellation requests must be submitted in writing before dispatch. A request is not effective until confirmed in writing by Miami Containers LLC.

An order that has already been dispatched, transported, delivered, modified, prepared, specially sourced, or placed into production may not qualify for cancellation or a full refund.

When cancellation is approved, the refund may be reduced by lawful and documented costs already incurred, including sourcing, fabrication, modification, transportation, administrative processing, storage, or third-party cancellation charges.

If Miami Containers LLC cancels an order before dispatch for a reason not caused by the customer, the applicable amount paid for the cancelled portion will be refunded.

Before an authorized return collection, the customer must:

• Completely empty the product.
• Remove personal property, equipment, waste, and hazardous substances.
• Disconnect utilities using qualified professionals where necessary.
• Remove unauthorized attachments or structures where instructed.
• Provide safe commercial-vehicle access.
• Ensure the ground is stable and suitable for collection equipment.
• Keep people, animals, vehicles, and obstructions clear.
• Provide any necessary gate codes, permits, or site authorization.

Additional costs resulting from an unsuccessful collection caused by customer unavailability, unsafe access, contamination, inaccurate information, or inadequate preparation may be deducted from the refund or charged separately.

Miami Containers LLC may refuse, investigate, or report a return or refund request involving suspected fraud, altered documentation, false statements, substituted products, concealed damage, abusive conduct, unauthorized chargebacks, or another unlawful activity.

We may request reasonable proof of identity, proof of payment, product identification, photographs, delivery records, and other verification before processing a request.

This Policy provides contractual return rights subject to its stated conditions. Nothing in this Policy excludes, restricts, or replaces a right, warranty, remedy, cancellation right, or refund entitlement that cannot lawfully be waived.

Where applicable law provides a customer with greater rights than this Policy, the applicable mandatory law will control.

This Return and Refund Policy is governed by the laws of the State of Florida and applicable United States federal law, without regard to conflict-of-law principles.

Any dispute arising from this Policy will be handled according to the governing-law, jurisdiction, and dispute-resolution provisions in the Miami Containers LLC Terms and Conditions, subject to any mandatory consumer right that cannot legally be waived.

Miami Containers LLC may update this Policy prospectively to reflect changes in products, delivery practices, return procedures, payment methods, business operations, or applicable law.

An updated Policy will be published with a revised effective date. Changes will not retroactively reduce the material return rights attached to an existing accepted order unless permitted by law and agreed in writing.